Enquiry-stage information · Reviewed 19 August 2026
1. An enquiry is not an order
Sending a form, email or WhatsApp message does not commit either party. The applicable change, cancellation and remedy terms are provided with the written quote or order documents before a customer is asked to pay.
2. Review the custom specification before approval
Custom garments can depend on the approved product, material, color, size mix, artwork, spelling, placement, decoration and quantity. Check those details carefully and keep the approved version. A later preference change is different from a product that does not match the written specification.
3. Changes or cancellation requests
Send a change or cancellation request in writing as soon as possible. Feasibility and any cost depend on the project stage and commitments already made. The response must be confirmed in writing; submitting a request does not by itself stop work.
4. Reporting a product or delivery issue
Contact 18927585207@163.com and include:
- the quote or project reference;
- the affected product and quantity;
- a clear description of the issue;
- overall and close-up photographs in neutral light; and
- packaging and carrier information for delivery damage.
Keep the affected goods and packaging available for review. Do not send goods to an address unless a return route has been confirmed in writing.
5. Assessment and possible outcomes
An assessment compares the delivered goods with the approved written specification, sample or disclosed tolerance. Depending on the facts, accepted terms and applicable rights, an agreed outcome may involve a correction, replacement, partial refund, refund for affected items or another documented solution. No particular outcome is promised by this enquiry-stage page.
6. Refund route
If a project proceeds, its written terms state the payment method, currency, fees, issue-reporting route and any refund process before payment. The website itself does not process a payment or refund.
Delivery issues should also be read with the shipping information supplied on this site.